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DOCUMENTATION


Maintenance Manual

Records

Task Cards

Technical Publications



IN FLIGHT

Diagnostics



MAINTENANCE PLANNING & SCHEDULING

Compliance

Engine


Long Range (Base)


Maintenance Program


Project Management

Resource Planning & Scheduling

Short Range (Line)




MATERIALS MANAGEMENT

Inventory

Parts Ordering, Receipt & Tracking

Rotables


Spares

Stores


Tooling



MRO

Base Maintenance

Control Systems

Engine


Fleet Management


Line Maintenance


Shop Maintenance


Tracking



SECURITY

Facility





ACCOUNTING


Cargo Claims

Cargo Revenue and Mail

Corporate & Finance

Passenger Revenue

Proration


Station Accounting




ADMINISTRATION

Corporate Records

Enterprise Content & Document Management

Human Resources

IT Governance


Labor Relations

Payroll


Planning & Scheduling

Safety, Security & Audit




MARKETING

Call Center

Customer Loyalty (Frequent flyer)

Customer Relations

Direct Mail and Fulfillments

e-Business

Fares Display & Distribution

GDS Data Analysis

Marketing & Management Information

Planning

Pricing and Revenue Management

Yield and Inventory Control



SALES

Deal Management

Sales Force Automation


Sales Office & Corporate Travel



AIRPORT OPERATIONS


Airport Operations

Catering

Gate Assignment & Planning


Ramp & Ground Support Control


Staff Scheduling



CARGO OPERATIONS

Customs

Dangerous Goods

Ground Handling

Logistics

Messaging, EDI and Reference Data

Planning (staff)

Reservations & Tracking


Sales

Security - Cargo

ULD Control



CREW OPERATIONS

Accommodations & Positioning

Integrated Solutions

Pairings

Planning

Remore Access

Rostering

Scheduling & Leave

Tracking

Training


FLIGHT OPERATIONS

Commercial (costing)

Day of Operations

Fleet Management

Flight Following

Flight Planning


Fuel Planning

Integrated Solutions

Management Information - Operations Data

Operations Control

Schedule Planning

Simulator

Training

Weight and Balance



IN FLIGHT

Data Collection and Analysis

Entertainment & Information

In Flight Sales



PASSENGER PROCESSING AND MANAGEMENT

Baggage Handling and Tracing

Boarding Verification

Check In & DCS

Employee Travel

Fare Quote

Flight Firming


Flight Information Display (FIDS)

Passenger Management

Reservations

Seat Selection


Security

Ticketing



DATA CENTER


Data Base Systems

Development and Modeling Tools

HostTransaction Processing

Messaging

Middleware

Networks

Operating Systems

Project Management Tools

Reporting Tools

Storage Management

Web Tools



INFORMATION SECURITY

Anti Virus

Biometrics

Cryptographic Control Tools

Data Base Security

Firewall

Intrusion Prevention and Detection

Secure Email



QUALITY ASSURANCE

Network Vulnerability Management

Source Code Scanning

Web Application Security - Vulnerability Scanning


Web Testing





IT CONSULTING


Airline and Airport

Application Development

Aviation Maintenance, Engineering and MRO

Executive Search

Information Security

IT Strategy and Management

IVR

Mainframe TPF, MVS. VM

Network and Infrastructure

Systems Integration



HOSTING AND OUTSOURCING

Airport Ground Handling

Application Development

Cargo Community and EDI Systems

Cargo Hosting

Cargo Revenue Accounting

FIDS Flight Information Display Systems

Freght Forwarding

Maintenance, Engineering and MRO

Marketing

Reservations and CRS Hosting

Revenue Accounting - Passenger and Cargo



TRAINING

Simulator

Technical
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